SHIPPING INFORMATION

At RosaLind, we are committed to providing a smooth and reliable delivery experience.

Order Processing & Delivery Time

Orders are usually processed and shipped within 24 hours after payment confirmation.

Estimated delivery time is generally:

5–10 business days

Please note that delivery times may vary depending on your location, customs procedures, holidays, weather conditions, and other factors outside of our control.

In some cases, customs inspections or local carrier delays may extend the delivery timeframe.

Shipping Costs & Returns

Customers are responsible for return shipping costs for returns requested for personal reasons.

Shipping fees are non-refundable. If a refund is approved, the return shipping cost may be deducted from the refund amount.

RosaLind will cover return shipping costs only when:

• The item arrives damaged

• The wrong item is received

• A replacement is required due to our error

Please refer to our Return & Exchange Policy for details regarding our 30-day return period.

Exchange Delivery

For approved exchanges, shipping times may vary depending on product availability and your delivery location.

Our team will provide assistance throughout the exchange process.

International Shipping

Many of our products are sourced and shipped through trusted international suppliers.

Because of this, some orders may be shipped from overseas fulfillment locations, which may affect delivery times.

We are not responsible for delays or delivery failures caused by:

• Incorrect shipping addresses provided by customers

• Failed delivery attempts

• Customs restrictions or unpaid import fees

However, if your package is damaged or lost during transportation, please contact us with valid supporting information and we will assist you.

Unexpected Delays

Delivery schedules may be affected by:

• Severe weather

• Public holidays

• Customs inspections

• Carrier delays

• Other unexpected circumstances

While we work with reliable logistics partners, exact delivery times cannot always be guaranteed.

If you have any questions regarding shipping, please contact us:

Email: service@rosaslind.com