Return & Exchange Policy

Thank you for choosing RosaLind. We hope you love your purchase. If your order does not meet your expectations, please review our return and exchange guidelines below.

Return & Exchange Period

You may request a return or exchange within 30 days after receiving your order.

Once your return request has been approved, the package must be shipped back within 30 days from the approval date. Returns sent after this period may not be accepted.

How to Request a Return or Exchange

To begin a return or exchange, please contact our customer support team at:

Email: service@rosaslind.com

Please include:

• Your order number

• Reason for the return or exchange

• Photos or videos if the item is damaged, defective, or incorrect

Please do not send any items back before receiving approval from our team. Unauthorized returns may not be processed.

Please note that the address shown on your original package is not necessarily our return facility. We will provide the correct return instructions after your request is reviewed.

Return & Exchange Requirements

To qualify for a return or exchange, items must meet the following conditions:

• Unused, unworn, and unwashed

• Returned in original condition and packaging

• Include original tags, labels, and accessories

• Free from stains, odors, makeup, perfume, pet hair, or any signs of use

Items that do not meet these requirements may be rejected.

Items Not Eligible for Return or Exchange

For hygiene and safety reasons, certain items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Opened or used beauty products

• Earrings

• Underwear and intimate items

• Opened beauty tools or personal care tools

• Swimwear without the original hygiene protection

• Gift cards

• Products marked as “Final Sale”

• Clearance items

Damaged, Defective, or Incorrect Orders

Please check your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at service@rosaslind.com within 72 hours of delivery.

Please provide:

• Order number

• Clear photos or videos showing the issue

After review, we will provide a suitable solution, which may include a replacement, exchange, or refund.

Return Shipping Costs

For returns caused by customer preference, including:

• Incorrect size selection

• Color preference

• Change of mind

• Ordering the wrong item

Customers are responsible for return shipping costs.

If the return is caused by our mistake, such as receiving a damaged or incorrect product, we will provide assistance with the return process.

We recommend using a trackable shipping method. RosaLind is not responsible for packages lost or damaged during customer-arranged return shipping.

Order Cancellation

Orders can only be canceled before they enter the processing or shipping stage.

Once an order has been processed, packed, or shipped, cancellation is no longer available. Customers may request a return after receiving the package according to this policy.

Refund Processing

After receiving and inspecting your returned item, we will send a confirmation regarding your refund status.

Approved refunds will be returned to the original payment method within 7–12 business days.

Please note that banks or payment providers may require additional processing time.

Original shipping fees are non-refundable unless the issue was caused by our error.

Exchanges

If you would like to exchange an item for another size or color, please contact:

service@rosaslind.com

within 30 days of receiving your order.

Exchanges depend on product availability. If the requested replacement is unavailable, we may provide a refund or another suitable solution.

Customs, Taxes & Delivery Problems

Customers are responsible for providing accurate shipping information.

Additional costs may apply if delivery fails due to:

• Incorrect shipping information

• Unsuccessful delivery attempts

• Refusal to accept the package

• Unpaid customs duties or taxes

Import duties, taxes, and customs fees are the customer's responsibility unless otherwise stated during checkout.

Return Policy Protection

RosaLind reserves the right to refuse returns or exchanges in cases involving misuse of this policy, including:

• Excessive returns

• Used or damaged items

• Items not purchased from RosaLind

Contact Us

For questions about returns, exchanges, or refunds, please contact:

service@rosaslind.com